This year, we updated our client survey to make sure we’re getting even more feedback. 

That meant seeking out tough love – the good, the bad, the ugly – from our partners. 

As always, we wanted to dig in on the places where there’s room for improvement and to celebrate the areas where we’ve made progress or continue to serve our clients exceptionally well. 

Here’s what that looked like:

• More constructive feedback to use for firm-wide and individual improvement 

• Refreshed questionnaire

• 1:1 interviews as follow-ups 

All of that was super successful, and here’s a roundup of what we heard: 

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