client survey results — Nonprofit Communications & PR Firm | Nonprofit Marketing Agency | Forthright Advising

Here’s what you told us: your feedback from our 2023 Client Survey

First, our NPS score, a universal score of customer satisfaction, remains nearly double that of the average consulting firm. In fact, for the third year in a row, we saw our NPS score go up!

Our NPS is one of our “north star” measurements, so I’m thrilled by this result and excited we’re maintaining our superstar streak year-over-year.

This year, 100 percent of our clients strongly agree that we make them feel important, and 100 percent of our clients strongly agree that we’re fun to work with.

Nonprofit Communications, Communications Campaigns, About ForthrightNiki JuhaszJanuary 23, 2024Client survey, Forthright's annual survey, client survey results

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